Privacy Policy
At AusFit Solutions, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our online platform and services, including personal training, group fitness classes, corporate wellness programs, nutritional coaching, and sports injury rehabilitation.
Information We Collect
We collect various types of information to provide and improve our services effectively. This information includes personal data such as your name, contact details, date of birth, health information, payment details, and other data relevant to the services we offer. We may also collect technical data about your use of our online platform through cookies and similar technologies.
Legal Basis for Processing
We process your personal data based on your consent, performance of a contract, compliance with a legal obligation, or legitimate interests pursued by us, such as improving our services and maintaining security.
How We Use Your Information
Your information is used to:
- Provide, manage, and personalise the fitness and wellness services you request
- Process payments and fulfill contractual obligations
- Communicate with you regarding your bookings, service updates, and promotions
- Comply with applicable legal obligations
- Improve our online platform and service offerings
- Conduct research and analysis to enhance customer experience
Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information with trusted service providers who perform functions on our behalf, such as payment processors, IT service providers, and marketing partners, under strict confidentiality agreements. We may also disclose information if required by law or to protect our legal rights.
International Transfers
As a company based in Australia, your personal data is primarily stored and processed within Australia. If your data is transferred outside of Australia, we ensure that appropriate safeguards are in place in accordance with applicable privacy laws, including the GDPR requirements, to protect your information.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to maintain data integrity and confidentiality.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data, including the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data under certain circumstances
- Object to or restrict processing of your data
- Data portability, where applicable
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us by mail at:
AusFit Solutions
27 Harbour View Road, Suite 3B
Melbourne, Victoria, 3000
Australia
Please note that we may need to verify your identity before responding to such requests to protect your privacy and security.
Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance your experience, gather usage data, and assist with marketing efforts. You can configure your browser settings to manage cookie preferences; however, please note that disabling cookies may affect the functionality of our site.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under this age. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
For any questions or concerns regarding your privacy or this Privacy Policy, please contact us by mail at the address provided above.
By using our online platform and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.